Returns & Refunds

Business sellers (CPA applies): buyers have the rights set out in the Consumer Protection Act, 2008 — including the implied warranty of quality and, for qualifying electronic transactions, a 7-day cooling-off right under the Electronic Communications and Transactions Act, 2002.

Private sellers (largely outside the CPA): used parts are sold voetstoots / as-is, so inspect and confirm fitment before paying.

Process: raise the issue with the seller in the OnePart chat within 7 days of delivery, with evidence (photos, courier scans, message history), and report the listing if it is not resolved.

Return shipping: the party at fault generally pays return shipping. Items must be returned in the condition received.

Refunds are made directly by the seller using the payment method you used. Timelines depend on your bank.

Interaction with Buyer Safety: this policy works together with our Buyer Safety guidance — see that page.